Shipping policy

Thank you for shopping with MARITZA BERMEJO. We are dedicated to delivering your premium bag and luggage products accurately, in pristine condition, and within a reasonable delivery window.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after we receive your order confirmation.Processing times may be extended during periods of high order volume. We will notify all customers promptly if there are any significant delays to order fulfillment.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be automatically calculated and displayed at checkout.Estimated delivery times:Standard Shipping: 15 business daysDelivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, or holidays.For international shipments, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment confirmation message containing your tracking information.Tracking details typically become active and available within 24-48 hours after shipment.

4. Incorrect Address Disclaimer

Please verify that your shipping address is complete and accurate before completing checkout.MARITZA BERMEJO is not liable for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address-related issue, additional reshipping fees will apply.

5. Lost or Damaged Packages

If your package is lost in transit, please reach out to us within 7 days of the expected delivery date.
If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of both the damaged items and the original shipping packaging.

We will review your case promptly and work to resolve the issue as quickly as possible.

6. Bag Care and Usage Notice

All bag and luggage products should be used, cleaned, and stored according to the care instructions included with each item. MARITZA BERMEJO is not responsible for damage caused by improper cleaning, drying, storage, alteration, or misuse of the products.

7. Contact Information

If you have any questions regarding this Shipping Policy, please contact our support team:
Company Name: MARITZA BERMEJO
Phone: +434-846-8476
Email: support@louiseanimal.shop
Address: 2871 Findley Ave, Columbus, OH 43202, United States